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Shipping Policy

  • Shipping Options: We will be using our standard Insured Tracked Shipping for all orders by default unless you have opted for the Premium shipping. All our orders are tracked, from leaving the warehouse up to the point when it is delivered to your mailbox. 

  • If you are ordering from Africa, we are sorry that we only deliver to a handful of countries, including Nigeria, Ghana, Kenya, Egypt, Uganda and Cote D'ivoire, for now.
    Drop us a message if you are keen on our products but our system says we couldn't ship to your country.
     
    Not all shipments could be tracked though, and not all products are available to be shipped. We will send the item under standard shipping where it could be tracked as much as possible, when such option is not available, Premium Shipping by DHL or FedEx which will cost around USD35, or normal postal(untracked) which could take from 30 to 55 days will be used. If you like an item and it is not available for shipping, do drop us an email or message, we will see how we could help.

  • Cost of Shipping: Defers from country to country, with standard rate starting at USD 3.90, it also depends on whether the item you have purchased is available on our warehouse nearer to your physical location. Thus, it is always advisable to check if there is an option available by clicking on the "shipping from" button. 

    If your shipping cost is extremely high,  you may fall under one of those countries in which our shop has not yet established a regular shipping route. Do drop us an email at:
    VinceMart Customer Service  
    and we will see how we could help. 

  • Duration of Shipping: Most of our customers typically received our products within 14 - 36 days, there will be the exception of course due to unforeseen circumstances.
    It will be faster if your country is listed in one of those epackets countries, a shipping option offered by our warehouse in China and Hong Kong, which provides a fast and affordable shipping option for light packages(not heavier than 2kg).

    If you are ordering from the USA, and the item has the option of shipping from our USA warehouse, you should usually receive your product within 10 days.

  • Handling Time: Processing of order usually will take not more than 3 working days. 

  • We are working very hard to allow our products to be shipped to as many places as possible. If you like something and shipping is not available to your country, just drop us a message.

 

epacket countries: 

     As of February 2018, 35 countries support ePacket deliveries:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Gibraltar
  • Great Britian
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Russia
  • Singapore
  • Spain
  • South Korea
  • Sweden
  • Switzerland